Refund Policy

This policy describes how Pro Care Repair handles warranty claims, disputes, and refund requests for automotive repair and maintenance services.

1. Our Service Warranty

Pro Care Repair warrants parts and labour against defects for the following general periods, unless otherwise specified at the time of service:

• Labour: 90 days from the date of service
• Parts (standard replacement): As per the parts supplier's warranty, typically 12 months or 20,000 km, whichever comes first
• Parts (extended warranty available): Where we supply extended-warranty parts, the longer term applies — this will be noted on your invoice

Warranty terms for specific repair types may vary. The terms applicable to your repair will be clearly stated on your service invoice. If you have questions, ask at the time of service.

2. What the Warranty Covers

Our warranty applies to:

• Defects in the parts we supply and install
• Errors in workmanship performed by our technicians
• Failures of a repaired component that are directly attributable to the repair work

3. What the Warranty Does Not Cover

The warranty does not apply to:

• Normal wear and tear occurring after the repair
• Damage caused by accidents, misuse, neglect, or modifications made after the vehicle left our shop
• Pre-existing conditions not addressed in the authorized repair
• Failures in systems unrelated to the repaired component
• Parts supplied by the customer (labour warranty only may apply — see Section 5)
• Consumables such as wiper blades, bulbs, or filters that have a limited natural service life

4. Making a Warranty Claim

If you believe a repair is covered under warranty, please contact us as soon as possible after the issue arises. You can reach us by phone at +1 450-575-3915 or by email at [email protected]. Please have your original invoice available.

We will assess the concern promptly. Where a warranty claim is validated, we will remedy the defect at no charge to you — either through repair or, where a part cannot be repaired, replacement of the defective component.

Warranty claims must be presented within the applicable warranty period. Claims presented after this period are not covered, though we will always review situations on their merits and work to reach a fair outcome where possible.

5. Customer-Supplied Parts

When work is performed using parts provided by the customer, Pro Care Repair does not warrant those parts. Labour performed on customer-supplied parts is warranted for 30 days against installation errors only. We are not responsible for part failure, incompatibility, or quality issues.

6. Refunds

Refunds are considered in the following circumstances:

• Where a service was charged for but not performed (error in billing)
• Where a part was charged for but not installed
• Where a repair failure within the warranty period cannot be remedied through re-repair

Refunds are not provided for services correctly performed and completed, or for situations outside the warranty scope described above.

Where a refund is approved, it will be issued to the original payment method within 5–10 business days. Cash refunds are issued as cheque or e-transfer unless cash payment was made in person, in which case cash refund is available during business hours.

7. Dispute Resolution

We take concerns seriously and prefer to resolve them directly. If you are dissatisfied with a service outcome or a warranty decision, please contact us in writing at [email protected] so we can review the matter with a full record available.

If a dispute cannot be resolved through direct communication, you may contact the Office de la protection du consommateur (OPC) in Quebec or pursue the matter through the appropriate small claims process.

8. Contact

Warranty questions and refund requests: [email protected] or +1 450-575-3915.