Privacy Policy

Last Updated: Mart 1, 2026

This Privacy Policy describes how Pro Care Repair ("we," "us," or "our"), operating at 3300 Valiquette St, Montreal, QC H4S 1X1, collects, uses, and handles personal information provided through our website at procarerepair.com and through our business communications.

We are committed to handling your personal information responsibly and in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Quebec privacy law.

1. Information We Collect

Information You Provide Directly

When you use our contact form, send us an email, or call us, you may provide:

  • Your name and contact details (email address, phone number)
  • Vehicle information (make, model, year)
  • A description of your vehicle concern or service request
  • Your preferred appointment date or time

We collect only the information necessary to respond to your inquiry or provide the service you've requested.

Information Collected Automatically

When you visit our website, standard web server logs may capture your IP address, browser type, referring URL, and the pages you visit. This information is used to maintain site security and improve website performance. We do not use this data to identify you personally.

If you have accepted cookies, our website may store cookie data in your browser as described in our Cookie Policy.

2. How We Use Your Information

We use personal information you provide for the following purposes:

  • To respond to your service inquiries and schedule appointments
  • To provide automotive repair and maintenance services
  • To follow up after service has been completed
  • To communicate important information about your vehicle if discovered during service
  • To comply with legal or regulatory obligations

We do not use your personal information for unsolicited marketing communications. If you would like to receive occasional service reminders, this is offered as an opt-in at the time of service — not assumed.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared in the following limited circumstances:

  • With parts suppliers or third-party service providers when necessary to complete a repair (limited to what is necessary for that purpose)
  • With legal authorities when required by law or court order
  • In the event of a business transfer, with appropriate confidentiality protections in place

4. Data Retention

We retain service records for a reasonable period to support warranty claims, assist with future service history, and meet any applicable regulatory requirements. Contact form submissions are retained only as long as needed to address your inquiry. You may request deletion of your information at any time by contacting us.

5. Security

We take reasonable precautions to protect personal information against unauthorized access, loss, or misuse. Our website uses HTTPS encryption for data in transit. Physical records are stored securely at our business premises.

No method of data transmission or storage is completely secure. While we take these precautions seriously, we cannot guarantee absolute security.

6. Your Rights

Under applicable Canadian privacy law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to any legal retention obligations
  • Withdraw consent to certain uses of your information
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected] or by mail at our business address.

7. Cookies

Our website uses cookies to remember your consent preferences and improve your browsing experience. For full details on what cookies we use and how to manage them, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to external websites (such as mapping services). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy or how we handle your information, please contact us: